Privacy Policy
This policy explains how Primisafe (“we”, “us”) handles personal data when you use the PrimiMobile app and related websites. Canonical URL: https://primimobile.com/privacy.
1. Who is responsible
Controller: Primisafe, United Kingdom.
Email: info@primisafe.com
Phone: +44 20 3916 6368
2. What PrimiMobile does
PrimiMobile is a companion app to view cameras you already own (for example EZVIZ, IMOU, Dahua, Hikvision, Ruision, or cameras on a local/static IP). It is not a cloud video archive. Recording stays on the camera, NVR, HDD, or SD card.
3. Data we collect
- Account: name, email, phone, company, country, password hash, role.
- Sites and devices: location names, camera names, serials, P2P IDs, and connection settings you enter.
- Usage: app version, device type, crash logs, and which screens you open, so we can fix faults.
- Payments: billed through Stripe. We store subscription status and Stripe customer/price IDs. We do not store full card numbers.
- Push: an APNs or FCM token so we can send alerts to this device.
- Support: messages you send us.
4. Live video and recordings
Live view uses the camera maker’s P2P or your LAN/WAN address. Video is not stored on Primisafe servers for ordinary live viewing. Playback comes from the device disk you already have.
If you subscribe to a PrimiMobile AI module for a camera, our servers pull a sub-stream from that camera to run the single detection type you chose (for example ANPR or fire). Analysis results (alerts, plate text, timestamps) are sent to you by push or in-app. We do not operate a general cloud recorder. If we cannot reach the stream, live view on the phone may still work and AI will not.
5. Camera-brand clouds
Adding EZVIZ, IMOU, Dahua/DoLynk, or similar devices means those vendors process device identifiers and streams under their own policies. You should only add cameras you own or are authorised to monitor.
6. Why we use the data (legal bases)
- Contract: to run your account, show live view, take AI subscriptions, and provide support.
- Legitimate interests: security, fraud prevention, and product reliability.
- Legal obligation: tax and accounting for paid AI seats.
- Consent: optional marketing email, and push where the OS requires it. You can turn push off in the app or system settings.
7. Sharing
We share data only with:
- Stripe (payments).
- Apple and Google (app stores, push).
- Email delivery (Resend).
- Infrastructure hosts that run the PrimiMobile API and AI workers.
- Camera vendors when you connect a brand account or P2P ID.
We do not sell your video or account list.
8. Retention
Account and site data stay until you delete the account in the app (Account → Delete my account) or at https://primimobile.com/delete-account/, or ask us to erase it. AI alerts are kept only as long as needed to show history in the app (and longer if the law requires). Device recordings remain on your hardware; we do not keep a second archive.
9. International transfers
Servers and vendors may process data outside the UK. Where required we use appropriate safeguards (for example standard contractual clauses).
10. Your rights (UK GDPR)
You may request access, correction, deletion, restriction, objection, or portability, and you may complain to the ICO (ico.org.uk). Delete the account in the app or at primimobile.com/delete-account, or email info@primisafe.com.
11. Children
PrimiMobile is for adult operators and site owners. It is not directed at children under 16.
12. Security
We use HTTPS for our APIs, hashed passwords, and access controls on AI workers. Vendor P2P encryption is provided by the camera maker’s SDK, not by extra Primisafe TLS on the camera itself.
13. Changes
We will post updates at this URL and, for material changes, notify the email on the account.